Creating and Managing Accounts

Creating a New Account

To sign up for CrewSnap, go to the sign-up page and provide the following:

• Company Name -- the name of your company (this creates a new company in CrewSnap)
• Full Name -- your first and last name
• Work Email -- the email address you'll use to sign in
• Password -- enter and confirm a password

You must agree to the Terms & Conditions and Privacy Policy before submitting.

After submitting, check your inbox for a verification email. Click the link in the email to confirm your account. Once confirmed, you can sign in.

If You Don't Receive the Verification Email

• Check your spam or junk folder.
• Use the "reset your password" link on the confirmation page to re-verify your email.

Joining an Existing Company

If your company already uses CrewSnap, an admin or manager at your company will invite you by email. You do not need to create a company yourself.

How It Works

1. Your company's admin adds your email address in Settings > Team Management and assigns you a role.
2. You will receive a notification that you've been invited.
3. If you don't already have a CrewSnap account, sign up using the same email address that was invited.
4. After signing in, go to Settings. You will see a list of companies you've been invited to.
5. Click Join next to the company you want to join.

Once you accept the invitation, you'll have access to the company's data based on the role you were assigned. See "Understanding Roles in CrewSnap" for details on what each role can do.

Switching Companies

If you are invited to a different company, you can leave your current company and join the new one from Settings. Note that leaving a company removes your access to that company's data.

Managing Your Account

After signing in, go to Settings to manage your account. The "My Settings" section lets you:

• Change your display name -- update the name shown throughout CrewSnap.
• Change your password -- use the "Change Password" option to set a new password.
• Enable two-factor authentication (2FA) -- add an extra layer of security using an authenticator app. See "Login, Password, and 2FA/MFA Troubleshooting" for more details.
• Delete your account -- permanently remove your account and data. You'll be asked to confirm by typing your email address. This action cannot be undone.

Owners and Leaving a Company

If you are the owner of a company, you cannot leave or delete your account while you remain the owner. Transfer ownership first, or contact support at support@crewsnap.app for assistance.

Signing In

Go to the CrewSnap sign-in page and enter your email and password. If you have two-factor authentication enabled, you'll be prompted to enter a code from your authenticator app after entering your credentials.

Forgot Your Password?

Click "Forgot password?" on the sign-in page. Enter your email address and you'll receive a link to reset your password.